Help & FAQs

Once you place your order you will receive a confirmation email, and when  your order is shipped with delivery details. In the instance you have ordered a pre-order item, you will be notified when the item is delivered in stock with delivery details. 

Please check the shipping info when ordering an item as can change depending on the item·

You can cancel an order before it is dispatched by contacting us by phone or email. We also have a 30-day no-questions-asked returns policy, however, the item must be unused and still labelled.

We have a 30-day returns policy from the date you received the items. The items should be returned unused, in resalable condition with the original tags and packaging and packaged to avoid any damage during shipping. 

Post your order back to us with a courier of your choice. Please include your details: Name, phone number, email, and order number. Let us know why you are returning the item and how you would like to amend your order.

To exchange an item simply post your order back to us with a courier of your choice. The items should be returned unused, in resalable condition with the original tags and packaging and packaged to avoid any damage during shipping. 

 We can't offer an exchange if the item(s) have been tried in the water. Please include your details: Name, phone number, email, and order number. Let us know why you are returning the item and what you would like in exchange.

Once we have received your items, we will process your refund immediately, but it will take a few days to appear in your account.

As long as the item itself still has all tags, labels and packaging the item can be returned, we simply ask that you package the item for shipping in a way which protects the item, so it reaches us not damaged in a resalable condition.

Yes, we price match in the UK. If you find the item cheaper online from any other UK supplier, simply take a screenshot or send us a link via email and we will match that price.

Yes, you can order gift vouchers from our online store. Available from £10 and up, and can be redeemed both online and in-store for both products and dive trips/courses. The perfect gift!

Yes, we offer Klana, which once you have an account, Klana then helps you choose how you want to pay, be that in instalments or at a later date.

If you are diving with us, we can provide all the gear you need as part of your training,this will be fitted prior to your course.

 However, if you are new to diving and looking for your first gear purchase, we recommend that each diver starts by investing in their own mask and snorkel. A well-fitting mask is essential to a comfortable dive to make a good seal and minimise leakages. Not forgetting with your mask, and snorkel, you’re set to go snorkelling as well as diving· Fins are also a good purchase for beginners and equally can be used for snorkelling as well as diving.

UK diving is beautiful and we know you’re going to love it, but if you are used to warm water diving you may find it a little colder than you’re used to. For most of the year, we would recommend diving in a dry suit, so we’d advise you to consider completing the Dry Suit Diver speciality course first. Then join us on one of our dive trips to build up your experience.

Depending on the season and how you feel about the temperature, we may recommend you take your Drysuit speciality course first, then join some of our guided dives to familiarise yourself with local conditions and have a PADI pro on hold to help you acclimatise to UK conditions.

Our courses are run from our centre based on Sutton Harbour, Plymouth. We also run our training in the pool and of course in open water for dives, from the shore or boat, depending on course and conditions. Pool or open water, our team of PADI professionals will help keep you at ease.

Yes, we offer guided dives with our PADI Divemasters, they will guide you around our beautiful dive sites and make sure you see all the best parts of the dive. They will also keep an eye on your group’s air consumption and ensure everyone completes a safety stop before getting to the surface.

We would recommend a refresher dive if it has been 12+ months since your last dive, or an experienced diver a guided dive if you haven’t experienced similar conditions. Unsure, simply give us a call our team will be able to help.

We run the successful AQ dive club, which we have been running for the past 20 years, for a yearly fee. Our dive club arranges monthly dives as well as discounts on our dives throughout the year. Our Club is the perfect place to find a buddy and make new friends to dive with. Fun fact some of our AQ staff started as club members.